Terms of Use
Welcome to PEAHK. By accessing our website and purchasing our products, you agree to our Terms of Service. If you do not accept these Terms, please refrain from using our services.
General information on our company: SMBM s.r.o. operates the website https://www.peahk.com. For any inquiries, you may contact us at info@peahk.com or submit the form found in the CONTACT page. Our business address is Czechia, 5.května 41, 273 08 Pchery.
Orders and Payments
All prices are displayed in your local currency. We accept payments via Visa, MasterCard, Maestro, American Express, UnionPay, Shop Pay, Google Pay, Bancontact, and iDEAL. Orders are confirmed only after full payment is received, and we reserve the right to cancel any order for reasons such as suspected fraud. A detailed breakdown of all costs, including taxes and shipping fees, will be provided before or after checkout.
Shipping and Delivery
Estimated delivery times are 2-6 weeks, though delays may occur due to unforeseen circumstances. Customers are responsible for providing accurate shipping information, as we do not take responsibility for lost shipments due to incorrect addresses. Any applicable customs duties or import taxes are to be covered by the customer.
Returns and Refunds
FOR EU CUSTOMERS: In accordance with EU regulations, customers have the right to return items within 14 days of receipt without providing a reason.
FOT NON EU CUSTOMERS: Customers may return the product within 30 calendar days counting from the date of purchase.
To initiate a return, customers must notify us via info@peahk.com or submit the form found in the CONTACT page. Items must be returned in their original condition, unworn, unwashed, and in their original packaging. Refunds will be processed within 14 days after receiving the returned item. Return shipping costs are paid by the customer.. Please note that sale items and customized products are non-refundable.
Warranty and Complaints
Our products are covered by a 2-year legal guarantee against manufacturing defects, as per EU law. Defects found within 6 months of purchase are presumed to have existed at the time of sale unless proven otherwise. Customers should report any defects to info@peahk.com, complaints will be processed within 30 days.
Product Availability
While we strive to keep our inventory updated, product availability is not guaranteed. We reserve the right to discontinue any product at any time.
Limitation of Liability
SMBM, s. r. o. is not responsible for any indirect, incidental, or consequential damages arising from the use of our products. We do not warrant that our products will meet individual expectations.
Privacy Policy
Your personal data is collected and handled in accordance with our Privacy Policy. Customers have the right to request access, rectification, or deletion of their data. We share data only with third parties necessary for order fulfillment, such as payment processors and shipping carriers.
Changes to Terms
We reserve the right to update these Terms at any time. Changes will take effect once posted on our website.
Dispute Resolution
In case of disputes, customers may use the Online Dispute Resolution (ODR) platform provided by th e European Commission: https://ec.europa.eu/consumers/odr.
If a dispute cannot be resolved amicably, the customer has the right to file a complaint with the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), which is the official body for out-of-court consumer dispute resolution in the Czech Republic. More information is available at https://www.coi.cz.
Disputes will be governed by the laws of the Czech Republic and resolved by the competent courts of the Czech Republic.
Contact Us
If you have any questions, feel free to contact us at info@peahk.com or by submitting the form found in the CONTACT page.
Terms of Use Last Updated
16 May 2025